Privacy Policy

1. Introduction

Welcome to FreshPlan Weekly. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or when you contact us.

The personal information we collect may include:

• Name and contact data (such as email address, phone number, and delivery address)
• Payment information (processed securely through our payment partners)
• Account information (such as username and password)
• Dietary preferences and allergies
• Communication preferences

We also automatically collect certain information when you visit, use, or navigate the site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and language preferences.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To deliver and facilitate delivery of services to the user
• To process your orders and payments
• To communicate with you about our services, including order updates and delivery notifications
• To comply with legal obligations and respond to legal requests
• To improve our website and user experience
• To send you marketing and promotional communications (with your consent)

4. Sharing Your Information

We only share information with the following third parties:

• Delivery Partners: To deliver your meal orders to your specified address
• Payment Processors: To securely process your subscription payments
• Customer Service Platforms: To help us manage customer communications
• Analytics Services: To understand how our website is used and improve our services

We do not sell your personal information to third parties. We may share anonymized or aggregated data for marketing, advertising, or other purposes without restriction.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We use SSL encryption for data transmission and store your payment information securely through our PCI-compliant payment partners. Your account is protected by your password - please keep it confidential.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate personal information
• Deletion: You may request that we delete your personal information
• Opt-out: You may opt out of receiving marketing communications at any time
• Data Portability: You may request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at hello@freshplanweekly.ca.

7. Contact Information

If you have questions or comments about this policy, you may email us at hello@freshplanweekly.ca or visit our contact page.